1. GENERAL CONDITIONS

The website olgakaleni.gr is an online shop for the manufacture and sale of gold and silver jewellery. An idea, comment, suggestion, graphical display, label, trademark, design or advertisement provided in olgakaleni.gr page, printed or stored by you, may only be used for personal non commercial use and remains its intellectual property.

2. PERSONAL DATA PROTECTION

To make purchases from our online store you should be an adult. For any transaction process from the online storeolgakaleni.gr you need to provide us with personal data, which serve the smooth execution of your transaction. These are: Name, address, telephone number and e-mail address.The personal data you put at our disposal, are destroyed immediately after the execution and delivery of your order, unless you register in our online shop .In this case any information you hand over, reaches us fully encrypted and is stored securely. In no case olgakaleni.gr discloses or publish your personal data and information that you have provided.

3. DELIVERY AND COSTS

The products can be delivered to any place inside the Greek Territory and to the address you have declared. The product delivery is made by courier company daily except Saturday, Sunday and public holidays. The delivery time is from two to seven working days for all the Greek Territory and to 20 days for Cyprus.The customer bears the cost of transport which is 5 €, while the delivery in Cyprus costs 20€. The shipment of an order over 50 € is free of charge within Greece. The olgakaleni.gr is not responsible for delays in the delivery of products that are not due to its own fault such as strikes, bad weather etc. If olgakaleni.gr is aware of the delay it will inform the customer by the e-mail they have declared.

4. PAYMENT METHODS

The olgakaleni.gr offers the following payment methods:

a) Use of a credit or debit card. The card will be charged the first day of shipment of the order.

b) By bank deposit in an account of Mrs. Olga Kaleni ,which is indicated during the course of the order.The order will be executed as long as the amount appears in the bank account .The deposit must be made within two (2) working days from the date of checkout of the order. If the deposit of money is not made within two (2) working days, we reserve the right to cancel the contract.

All prices listed in olgakaleni.gr include the related VAT (24%).

5. SECURITY

Piraeus Bank has taken over the settlement procedure , ensuring your safety by using SSL protocol (Secure Sockets Layer) for online commercial transactions. Therefore your personal info is encrypted and used only for the transaction you wish to complete.

6. ORDER CANCELLATION – RETURN POLICY

You can cancel your order at any stage , ask for replacement or return the product without informing us of the reason. The consumer has the right to withdraw unjustifiably within 14 calendar days from the receipt of the product in accordance with Law 25551/1994 (as amended by K.Y.A. Z1-891/2013). In case of replacement or return the customer bears the cost , besides the cost of the new shipment , unless the return reason is our liability . In case you want a money refund, this will appear within ten (10) days from the day we receive the products. Refunds will always be made in the same way as the payment. The cancellation or return notice of the order should be sent to olgakaleni@yahoo.gr together with the ordering code, the personal information you have provided and a contact number. We accept the return of products that are in the same condition as received, without the packages being opened or damaged ,including the notice of payment. (Receipt or purchase invoice).

Special conditions – Refunds restriction:

a) It is necessary to send e-mail to olgakaleni@yahoo.gr with the ordering code, the personal information you have provided and a contact number. You do not have to inform us why you want to replace or return the products.

b) The products must be in their original packaging as received without being opened or damaged.

c) You are responsible for the return of products by courier or by Greek Post at your cost unless the return reason is our liability. The olgakaleni@yahoo.gr is not responsible for any loss of the parcel during replacement-return and you can not receive a refund from us.

d) The purchase has been made inside the Greek Territory or Cyprus.

e) All products must be returned to our head office located in NIKIFOROU FOKA 11, 54621, THESSALONIKI, tel. 2310243736.

f) If olgakaleni.gr notices that someone makes abusive and repeated exercise of this option, reserves the right to deny future orders from them.